Returns & Refunds

Shipment Processing All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays and will be delivered by Australia Post. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Returns and Refunds If you are dissatisfied with your product, you may return or request a refund or exchange in accordance to Victorian consumer law. You can return unopened items in the original packaging within 14 days of your purchase. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. ​ Faulty Item If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible ​ Incorrect Item/Damaged on Arrival If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery. Please don't dispose of the item until we've had a chance to chat with you! ​ ​ How to track your parcel with Australia Post: 1. You'll find your tracking number under "tracking numberr" in the PDF document attached to your shipment confirmation email. ​ 2. Enter this tracking number at http://auspost.com.au/track/track.html For parcel enquiries you can contact Australia Post directly on 137 678 ​ If you have been through these processes and still cannot locate your parcel, please contact us on 0403190404 include your order number & full name in your message and we will reply within 24-48 hours